Delivery & Recycling Scheme

Delivery Infromation

We always send out deliveries in using the cheapest possible delivery for each item ordered. Standard UK delivery is FREE on all orders over £400.

  • The delivery options for a product can be found on each individual product page. We endeavor to dispatch most items within 24 hours of the order being placed (Monday - Friday).
  • Most items are dispatched via Royal Mail or Parcelforce some items may be dispatched using TNT.
  • Products may be sent out separately to save on postage charges and therefore may arrive separately, but you won't incur additional delivery charges as a result.
  • We cannot guarantee delivery within our usual timescales to a small number of remote rural areas.
  • On rare occasions, some items may be delivered outside the published timed windows.
  • Whilst we do our best to keep the stock level's up to date, as well as our online shop we are also a wholesaler and occasionally items may become out of stock before the website can be updated. In this case, you will be contacted by email with an approximate delivery date.

Change or cancel an order

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

If you'd like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Sales team for advice on 01579 362319 between 8.30 am and 5 pm, Monday - Friday, or email us here.

If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.

There are some products which we cannot cancel, refund or exchange, including Oils, special order items, and personalised items.

Track your order

To check your order status, just sign in or register at the top of the page, then click on My Account followed by View orders.

  • Order received means your order hasn't been processed yet.
  • Order processing means your order could be at any point between the warehouse receiving it and despatching your goods.
  • Despatched means your order has left our warehouse. You'll receive an email confirming despatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
  • Canceled means your order has been canceled either by you or us.

If you find that your order has only been partially delivered, this may be because other items are being despatched by a separate carrier. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email our Sales team or telephone on 01579 362319, 8.30 am - 5 pm, Monday - Friday.

Missing, incomplete or damaged orders

If your order hasn't arrived, or arrives incomplete, first of all, please view your order online. If your order has been despatched but hasn't arrived within the expected time period, please email our Sales Team or call us on 01579 362319, 8.30 am - 5 pm, Monday - Friday.

If you've more than one item on your order, please bear in mind that products may be sent out by multiple carriers and so arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the order confirmation email sent to you, please email or call us as before.

Whilst we endeavor to keep our website up to date, on occasion products may become unexpectedly out of stock. In this situation, we will contact you to discuss a delay to your order, an alternative item or cancellation of your order.

If your order arrives and the goods are damaged, follow our Returns procedure or call us on 01579 362319.

Delivery charges

We'll refund any delivery charges you've paid, provided you return the full order and products are in their original condition.

WEE Recycling Scheme

As part of the EU WEEE take-back scheme, we will recycle your old electric or electronic items on a like-for-like basis when you purchase a new version. Please email us on for more information.